Services

What can we do for you?

Each stage of the hospitality project life cycle is specific, thus requiring tailor-made professional services to help maximise its value. We provide an integrative approach, consisting of services throughout the different stages of hospitality project life cycle and tourism destination value chain:


Advising INVESTORS in the planning, development, and pre-opening stages to conceptualise professionally structured sustainable and feasible hospitality projects.


Supporting the MANAGEMENT OF OPERATING HOSPITALITY PORTFOLIOS OR SINGLE PROPERTIES by branding solutions and streamlining the processes to improve standards and optimise cash flows.


Providing asset management services to the OWNERS OF HOSPITALITY PROPERTIES to maximise the value of their assets and achieve attractive returns on investments.


Working with REGIONAL OR LOCAL TOURISM ORGANISATIONS AND INSTITUTIONS to develop sustainable, attractive, and competitive destinations that provide extraordinary experiences to their guests while ensuring well-being to their population.



We provide services to different hospitality projects: hotels, resorts, campsites, mixed-use developments and other tourism and leisure-related facilities.

PROJECT PLANNING & DEVELOPMENT:

A properly planned hospitality project is the cornerstone for a successful operation. In the planning phase, we apply best practices and nurture the creativity of our professional team.

We provide expert advice on all aspects of hospitality project planning and development to maximise the long-term value of the investment. Investors, developers and lenders can rely on our reports as an independent and impartial project viability assessment. At the same time, our market positioning advice and product programming serve as the basis for the architectural briefs, project branding and selection of appropriate operators.

Our services include:

  • Market analysis and market entry strategy
  • Product concept development & Project master planning
  • Best-use concept & Facilities programming
  • Support to architects and designers in the planning phase
  • Market and financial pre-feasibility & feasibility study
  • Business and management models advisory
  • Marketing and branding strategies; Branding briefs
  • Selection of hotel brands & operators; Management or franchise contract negotiations
  • Benchmark analyses; Market potential analyses
  • Support in the pre-opening stage

ASSET MANAGEMENT:

Our goal in asset management is to maximise the assets' value and potential for our clients – owners and developers of various hospitality single properties or portfolios. We do it by engaging our team's broad experience and in-depth expertise in hospitality operations and management. Our services protect the owners' interest by evaluating the operations, identifying the key issues, and suggesting necessary changes, thus unlocking the asset's potential.

Our services include:

  • Commercial, operational and technical due diligence for acquisition or disposal of single properties or portfolios
  • Asset oversight & Operational review
  • Monthly performance report and advisory
  • The investment strategy and Investment plan
  • Valuation report for acquisition, disposal, financial reporting, and credit financing (according to RICS standards)
  • Market repositioning
  • Organisational restructuring
  • Evaluation and second opinion report
  • Benchmark analyses; Market potential analyses
  • Exit strategy & Search for investors

SUPPORT IN OPERATION:

Due to the high vulnerability of the hospitality business to fluctuations in economic cycles or turmoils, we provide advice to hospitality management on how to improve the competitive position in the marketplace and increase the profitability of the operation.

Our services include:

  • Strategic and business planning for hospitality companies or single assets
  • Turnaround plans
  • Strategic and operational marketing planning
  • Organisation restructuring
  • Human resources & Talent development consulting
  • Training and management coaching
  • Introducing standard operating procedures in hospitality operations, sales and marketing, human resources, finance and controlling and technical services
  • Operational advisory
  • Facility management advisory
  • Mystery check & Performance report
  • Management reporting and budgeting (Uniform System of Accounts for the Lodging Industry)
  • Benchmark report & Key Performance Indicators analysis
  • Economic analyses; Transfer pricing report
  • Sustainability assessment and improvement program

CRISIS AND RECOVERY MANAGEMENT:

COVID-19 has strengthened the awareness of the vulnerability of the hospitality and tourism industry to external influences. The need for the swift recovery of hospitality operations and tourism destinations urges risk mitigation measures and building resilience. Our clients for these services are hospitality companies, single assets, industry associations, tourism destinations and institutions related to tourism.

Our services include:

  • Post COVID-19 emergency response advisory for the hospitality industry
  • Development of responsible tourism in the new normal reality
  • Monitoring of implementation of the responsible and regenerative tourism policies in destinations, hospitality portfolios and properties
  • Sustainability and green transition programs
  • Identification of operational risks and mitigation measures

DESTINATION PLANNING & MANAGEMENT:

The success of stakeholders within tourism destinations can be achieved only by aligning resources and activities along the entire destination value chain. We work with local, regional and national tourism organisations, industry associations and governments to optimise tourism development. In our work with various stakeholders, we facilitate strategies, narratives and roadmaps to develop sustainable and regenerative tourism economies and destinations. We understand the collaboration is the key to destination success. Thats why through our services, we foster the innovation schemes and engagement of all stakeholders to make a powerful impact.

Our services include:

  • Tourism development strategy
  • Destination marketing planning
  • Competitiveness planning and programming
  • Tourism evaluation and impact report
  • Sustainability improvement planning and programming
  • Education and training of various destination stakeholders

Curious if we can help? Contact us! We would be glad to hear from you!

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